- Provides support to our clients by conducting effective troubleshooting on bugs and defects raised via our Service Desk or virtual channels.
- Helps our customers to understand the finer points of Glia’s capabilities and influences them to implement best practices.
- Works with our customers' and partners' developers, architects, business analysts, and support personnel to set up complex technical integrations.
- Collaborates with the Glia Product and Engineering teams using JIRA tickets, to report reproducible bugs, and Slack
- Interacts collaborates, and networks with Engineering, Product Management, and Customer Success in search of solutions
- Must be located in Vancouver, BC.
- Excellent reading, listening, and writing skills in English.
- Good knowledge of RESTful technology, previous experience with APIs, and the ability to understand and troubleshoot issues with cloud solutions.
- A firm understanding of the technology stacks common to the Web ecosystem.
- High competency in communicating complex issues to both technical and non-technical audiences.
- Ability to professionally and diplomatically address customer concerns and provide concise feedback.
- Strong desire to deliver positive customer experiences by identifying their problems and guiding them through complex technical solutions.
- Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and the basics of SSL/TLS. Understanding of WebRTC and other web technologies.
- Experience troubleshooting client-side web technologies (Javascript, HTML, CSS etc), server-side code (C#, Java, Node.js, Ruby, or PHP) and mobile apps (Android, iOS).
- Glia stock options and competitive salary
- Diversity: 18 languages and 15 countries represented.
- Professional development support (trainings, courses, conferences, books, etc)
- Transparent career development system
- Different options for your working preferences (office, remote, flexible)
- Access to all the latest tools and equipment you’ll need
- Sports compensation, reimbursement for therapy, counseling sessions
- Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)
- Generous referral bonuses
- Glia is an equal opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
Company
Location
Vancouver - Canada
Job type
Full-Time
JavaScript Job Details
About Glia
Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.
We're growing rapidly, and seeking a passionate professional to join our Client Technical Support team in Vancouver as Technical Support Engineer.
If you have what it takes to thrive in a fast-paced, dynamic fast-growth startup, keep reading!
The Role
As part of our Technical Support Engineering Team, you'll help our customers to resolve complex technical problems, providing proactive guidance, and adding value through the use of Glia’s technologies. You’ll deliver recommendations to make our customer’s integrations secure, scalable, and seamless. A Technical Support Engineer is effective, capable of managing demanding workloads, and excels at prioritizations and evaluation of situational urgency.
What you'll do
A regular day in the life of a Technical Support Engineer at Glia consists of resolving technical inquiries with our customers and partners, helping them achieve their goals through Glia’s Digital Customer Service platform while maintaining high standards.
A Technical Support Engineer at Glia:
What You'll Bring:
Bonus:
Benefits
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